Help / Contact Us

Help

  • Common questions? See our FAQ.
  • Contact: zfileshelp@gmail.com
    • Hours: Mon-Fri, 9 AM - 5 PM (EST).
    • We aim to respond within 24 hours on working days.

Shipping Information

  • We ship worldwide!
  • Tracking Number: Emailed automatically when your order is shipped.
  • Order Processing & Shipping Times:
    • USA orders: Estimated 3-5 business days (US Orders)
    • International Orders: estimated 5-7 business days.
    • Note: Some remote areas may have longer delivery times. We are not responsible for unforeseen delays beyond our control. If your order is delayed, please refer to our FAQ section or contact us if the delivery window has passed.
    • Processing: 1-3 business days.
  • Gift Cards:
    • Available Worldwide: Emailed instantly.

Returns & Exchanges

  • Exchanges:
    • Available within 30 days of delivery.
    • Accepted for items that have not been washed, perfumed, or worn yet.
    • Please email us at zfileshelp@gmail.com so we can help you.
  • Returns:
    • Available within 30 days of delivery
    • Accepted for items that have not been washed, perfumed, or worn yet.
    • Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
    • Please email us at zfileshelp@gmail.com so we can help you.
    • We provide the return address, and returns must be shipped to the specified address.
    • When our team receives your return they will review it.
    • Refunds can take up to 5 business days to reflect on your account depending on your credit card provider
  • Shipping:
    • We are not responsible for cases in which a customer enters an incorrect or incomplete shipping address.

  • Gift Cards:
    • Non-refundable as digital items cannot be returned like a physical item
    • Exchanges are not applicable for gift cards.

Damaged Delivery

  • We take utmost care in packaging your order securely. If your order arrives damaged, please notify us immediately and submit a claim to resolve the issue (see below).
  • How to Submit a Claim?
    • Your Order Number
    • Relevant information on the damaged item(s)
    • Photos of package and damaged item(s)
    • Replacements offered for damaged items. If you prefer to not receive a replacement, please initiate a return or make alternative arrangements with us.
    • Notify us within 30 days of arrival (zfileshelp@gmail.com) and include:

We prioritize exceptional customer service. Please contact us if you have any other questions or concerns.